Privacy Policy

1. Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://calicutnakshatra.com ("Site") or use the Calicut Nakshatra mobile application. By using our Site or App, you agree to the practices described in this Privacy Policy.

2. How We Collect Information

Agent Registration

Agents are registered exclusively by our super admin through an offline or website-based process. Government-issued identification and address verification may be collected for compliance and security purposes.

Customer Registration

Customers may register directly through the mobile application or may be registered by the super admin through the website.

3. Information We Collect

Account Information

• Name, email address and phone number.
• Government-issued identification details.
• Address details including city, state and postal code.
• Device and browser information.
• Registration and profile information.

Mandatory Information

• Name
• Phone Number
• Branch
• Address
• Password
• Government ID (Agents)
• Work Type (Agents)

Optional Information

• Photo
• Email Address
• Area Information
• Nominee Details
• Referral Information

4. Device Information

Website

• Browser Type
• IP Address
• Time Zone
• Pages Viewed
• Search Terms
• Cookies and Analytics Technologies

Mobile Application

• Device ID
• Device Name
• Firebase Cloud Messaging (FCM) Token

Device identifiers are used solely for account security, fraud prevention and app functionality.

5. How We Use Your Information

• Manage your account and services.
• Process transactions and payments.
• Send notifications and updates.
• Improve website and application performance.
• Provide customer support.
• Prevent fraud and unauthorized access.

6. Sharing Your Information

We do not sell your personal information.

Information may be shared only where necessary for service delivery.

• Authorized Agents
• Firebase Cloud Messaging
• Google Play Store
• Apple App Store
• Razorpay SDK
• Legal and Regulatory Authorities when required by law

7. Payments

Payments are processed securely through the Razorpay SDK. We store transaction references required for order processing, but we do not store card details or sensitive banking information.

8. Permissions

Notification Permission

Used to send important alerts, updates and promotional messages. Users may disable notifications at any time through device settings.

Location Permission

Used only to help locate nearby stores. If denied, no location information is collected.

9. Data Retention and Deletion

Personal information is retained only as long as necessary to provide services, comply with legal obligations and resolve disputes. Users may request deletion of their account and associated information.

10. Your Rights

Depending on applicable law, users may have the right to access, update, correct or delete their personal information.

11. Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page.

13. Contact Us